Contact Center

gPlex® Call Center solution allows easy deployment and expansion. Agents can be located remotely at multiple locations while the core server placed at the central office. The system is scalable from single E1 to multiple E1s that can support more than 120 concurrent calls in a single platform.

Feature Highlights:

• Automatic Call Distribution (ACD)
• CTI with E1, T1, PSTN, & IP
• Support SS7 Signaling
• Screen Popup
• Find Last Agent
• Voice Logger
• Caller Priority
• Flexible IVR
• Time based IVR
• Agent on Multiple Skills
• IP based Soft-Phone
• Interactive Dashboard
• Skill based CDR
• Remote/Network Data Backup
• Historical usage graph on Channel

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